Designing for Trust: What Leaders Actually Control
Over the last few weeks, I’ve been talking a lot about trust – from the hidden signs teams don’t trust each other, to the exhaustion low trust creates, to the idea of “false trust” when everything looks fine on the surface but people are quietly holding back....
False Trust: When Everything Looks Fine… But Isn’t
Not long ago, I was working with a leader who told me, “Honestly, things are pretty good. No major issues. Everyone gets along really well.” He was new to the role and still learning the team dynamics. On the surface, things did look calm. Meetings were polite. Nobody...
Innovation Needs More Than Ideas. It Needs Safety
A couple of weeks ago, I wrote about innovation. It’s a topic that comes up all the time in my work – usually framed as a desire for better ideas, more initiative, more strategic thinking. All good things. But as I’ve been sitting with recent conversations and...
Innovation Isn’t a Brainstorm. It’s a Behavior.
Last week a leader told me, “I need my team to be more innovative.” I hear that a lot. And when I dig a little deeper, what they usually mean is: We want better ideas. More strategic thinking. Less reactivity, more initiative. All fair. But here’s...
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